Effective Date: February 7, 2026
Due to the nature of professional services, refunds are generally not available once work has begun. Our refund policy is structured as follows:
Full refund available if you cancel before the project kickoff call or before the first deliverable is provided.
No refunds once the project has started and deliverables have been provided. This includes strategy sessions, outlines, drafts, or any completed work product.
For Educational Email Course projects, no refund is available once the course strategy, outline, or any course content has been delivered. The value of this service is in the strategic framework and expertise provided, which cannot be returned.
Monthly retainers are billed in advance. Cancellation is effective at the end of the current billing period. No partial refunds for unused portions of the current month.
In cases of genuine emergency or extenuating circumstances, partial refunds may be issued at the sole discretion of Octavia Carney. Requests must be submitted in writing to octaviacarney@gmail.com.
If you have concerns about the services provided, please contact us directly at octaviacarney@gmail.com before initiating any payment disputes. We are committed to resolving issues fairly and professionally.
For questions about this Refund Policy, contact us at octaviacarney@gmail.com.